Quality Control - Kent Office Cleaning Services.
We provide office cleaning in Kent with a clear vision of what you want
It's all very well our website telling you what we can do. Lets face it anybody can put a website together saying how magnificent their service is! The proof is "in the pudding" as they say when it comes down to ensuring standard of service are not just met but exceed your expectations. Our system is designed to do just that!
We continually monitor the cleaning service we provide and look at ways to improve as the cleaning industry moves forward.
Management Team / Account Manager
The management team at Kent Office Cleaning are fully committed to providing you with the very best cleaning service at the best price!
Each client is allocated a dedicated personal manager. Your manager is available at any time via email, mobile phone and a dedicated free phone number. Your personal manager will ensure the cleaning meets the set standard and will be the person that makes regular visits to your premises to carry out audits and spot checks.
Cleaning Operatives / Cleaning Supervisors
Staff are carefully selected from the local area to the where the cleaning is to be carried out. We see local recruitment as part of our duty to help local economies and to reduce carbon emissions due to less travelling time.
Staff must go through our rigorous checking procedures before employment. This includes interviews which are carried out in their homes. Once assigned staff are fully briefed including any history on cleaning issues from past services and any special requirements from clients. Emphasis is placed on commitment, attention to detail and ongoing training and monitoring.
Cleaning Supervisors are allocated to larger cleaning schedules. They are hands on and report directly to the Account Manager.
All cleaning operatives are kept abreast of any policy guidelines relating to Health and Safety, risk assessment updates, etc. On going training is implemented to ensure best practices are followed.
Meetings and Spot Checks
We encourage monthly or bi - monthly meetings with each client to discuss any matters arising and to monitor satisfaction levels. If you are unable to commit to meetings due to busy schedules we do have planned and unplanned spot checks in place. We will keep you informed of any issues be it good or bad and the decisive action to be taken.
Each cleaning service is allocated a communications folder to enable cleaning operatives, clients and account managers to interact with each other - particularly useful for out of office cleaning services.
We continually monitor all aspects of the cleaning schedule, client satisfaction surveys, spot checks, health and safety and risk assessments to ensure we meet our targets and obligation to you.